At Softrol Systems, we believe that good business is all about customer satisfaction. That's why we offer an assortment of customer service outlets to meet and exceed our customers' needs. From extended warranties to 24-hour service and phone support, we strive to ensure our customers are always satisfied.
Softrol's Ticket Service Program
We offer a Customer Relations Management (CRM)-driven ticket service program for our users and client base. Now managed by our Manager of Service & Support, this program allows customers to obtain a ticket generated by Softrol's technical support program. These tickets contain in-depth examinations of the particular customer, Softrol product, and issue at hand. The ticket service program allows Softrol to engage with consumers more effectively.
Our support team ensures that tickets accurately and effectively describe the issues and document the process through resolution. Softrol’s CRM ticket system also contains a ticket history, allowing us to look back at related problems and issues.
Softrol's Customer Support
To enhance customer communication, Softrol has developed two technical forms of support that prioritize our customers' needs. Our first support system is a 24-hour service support system that allows our consumer base to contact Softrol Support at any time of the day for critical emergencies that need to be settled promptly.
In addition, we offer online support that only requires completing a simple and accessible support form. The online support system results in extreme clarity and accurate substance, ensuring that the issue can be presented to the appropriate team member and taken care of effectively and promptly.
How Can We Help?
Softrol Systems offers a range of material handling and process control solutions for every size laundry, supported through our Ticket Service Program. Contact us at (770)-203-2782 or visit our website to learn more about how Softrol could improve your laundry, today.