---
title: Softrol Systems' Customer Support
description: Learn more about Softrol Systems' customer support systems.
image: https://news.softrol.com/hubfs/4-1.png
---
- Solutions
- Material Handling
- [Rail Systems](https://softrol.com/solutions/rail-systems/)
- [Soil Sort Systems](https://softrol.com/solutions/soil-sort-systems/)
- [Garment Sort System](https://softrol.com/solutions/garment-sortation-systems/)
- [Virtual Rail](https://softrol.com/solutions/virtual-rail/)
- Process Control
- [Wash Aisle Systems](https://softrol.com/solutions/wash-aisle-systems/)
- [Chemical Systems](https://softrol.com/solutions/chemical-systems/)
- Total Plant Integrated Data
- [Productivity Systems](https://softrol.com/solutions/productivity-systems/)
- [Management / Information Systems](https://softrol.com/solutions/management-information-systems/)
- [Shipping And Tracking Technologies](https://softrol.com/solutions/shipping-and-tracking-systems/)
- [LOIS Systems](https://softrol.com/solutions/lois-systems/)
- Learn More
- [Videos](https://softrol.com/videos/)
- [Customer Stories](https://softrol.com/customer-stories/)
- [Brochures](https://softrol.com/brochures/)
- About Us
- [About Softrol](https://softrol.com/about/)
- [Leadership](https://softrol.com/leadership/)
- Support
- [Sales & Support Contact](https://softrol.com/support/sales-contacts/)
- [Service Contact](https://softrol.com/support/service-contacts/)
- [News](https://news.softrol.com/)
- [Sales & Support Contact](https://softrol.com/support/sales-contacts/)
- [Service Contact](https://softrol.com/support/service-contacts/)
[](https://softrol.com/)
- Solutions
- Material Handling
- [Rail Systems](https://softrol.com/solutions/rail-systems/)
- [Soil Sort Systems](https://softrol.com/solutions/soil-sort-systems/)
- [Garment Sort System](https://softrol.com/solutions/garment-sortation-systems/)
- [Virtual Rail](https://softrol.com/solutions/virtual-rail/)
- Process Control
- [Wash Aisle Systems](https://softrol.com/solutions/wash-aisle-systems/)
- [Chemical Systems](https://softrol.com/solutions/chemical-systems/)
- Total Plant Integrated Data
- [Productivity Systems](https://softrol.com/solutions/productivity-systems/)
- [Management / Information Systems](https://softrol.com/solutions/management-information-systems/)
- [Shipping And Tracking Technologies](https://softrol.com/solutions/shipping-and-tracking-systems/)
- [LOIS Systems](https://softrol.com/solutions/lois-systems/)
- Learn More
- [Videos](https://softrol.com/videos/)
- [Customer Stories](https://softrol.com/customer-stories/)
- [Brochures](https://softrol.com/brochures/)
- About Us
- [About Softrol](https://softrol.com/about/)
- [Leadership](https://softrol.com/leadership/)
- Support
- [Sales & Support Contact](https://softrol.com/support/sales-contacts/)
- [Service Contact](https://softrol.com/support/service-contacts/)
- [News](https://news.softrol.com/)
# Softrol Systems' Customer Support
[Home](https://softrol.com) News Softrol Systems' Customer Support
With an assortment of customer service outlets for our clients, Softrol Systems believes that good business is based entirely on our customers' satisfaction. From available extended warranties to 24 hour on-site service and phone support, Softrol strives to meet all of our customers' needs and exceed them.
[](https://softrol.com/solutions/management-information-systems/)
## **Softrol Systems' Ticket Service Program **
Softrol offers a service ticket program for our users and client base. This program allows customers to obtain a ticket that is generated by Softrol’s technical support program. These tickets contain in-depth examinations of the particular customer, Softrol product and issue at hand. The ticket service program allows Softrol to engage with consumers more effectively.
Softrol’s support team ensures that tickets accurately and effectively describe the issues and document the process through resolution. Our ticket system will then contain a ticket history that will allow us to look back onto the past for related problems and issues.
## **Softrol Systems' Customer Support **
To advance customer communication, Softrol has developed two technical forms of support that put our customer's needs first. Our first support system comes in the form of a 24 hour service support system. As its name would suggest, this allows our consumer base to contact Softrol Support at any time of the day in case of critical emergencies that need to be settled within a timely manner.
Further, we offer online support. This simply requires the completion of a simple and accessible support form. The online support system results in extreme clarity and accurate substance, so the issue can be presented to the appropriate team member and taken care of effectively and within a timely manner.
## [How Can We Help?](https://get.softrol.com/contact-us)
Softrol Systems offers a range of solutions for every size plant that is easily expandable according to your needs. [Contact us](https://get.softrol.com/contact-us) to learn more about how Softrol Rail could improve your plant today.
[](https://softrol.com/)
Information
- [Solutions](https://softrol.com/solutions/)
- [About Softrol](https://softrol.com/about/)
- [Service Contact](https://softrol.com/support/service-contacts/)
- [Sales & Support Contact](https://softrol.com/support/sales-contacts/)
- [News](https://news.softrol.com/)
Resources
- [Videos](https://softrol.com/videos/)
- [Customer Stories](https://softrol.com/customer-stories/)
- [Brochures](https://softrol.com/brochures/)
1100 Northpoint Parkway, Acworth, GA 30102
Toll Free : [1-888-SOFTROL](tel:+1-888-763-8765)
Main Phone Line: [(770) 974-2700](tel:+1-770-974-2700)
Tech Support Line: [(877) 241-7679](tel:+1-877-241-7679)
Fax: [(770) 974-0435](tel:+1-770-974-0435)
[supportdesk@softrol.com](mailto:supportdesk@softrol.com)
© 2022 Softrol Systems Inc.
Powered by [Precision Creative](https://precisioncreative.com/)